Terms & Conditions
Please take time to familiarise yourself with the terms and conditions below. 

Fannie Fleur, Terms & Conditions 

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Please take time to familiarise yourself with the terms and conditions below. 

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DEFINITIONS
1. ‘THE COMPANY’ is Ms Charlie A Hunter T/A Fannie Fleur – Registered Address 36 Nightingale Way, Oakham, Rutland, LE15 6ES.
2. THE HIRER’ is the person hiring the equipment from the Company and whose name appears on the
booking form and /or Invoice. The Hirer must be at least 18 years of age.
3. ‘THE PERIOD OF HIRE’ means the time commencing with the arrival of the equipment onsite, and terminating when the equipment is removed by the Company.
4. ‘A BOOKING’ is the contract entered into by the Hirer and the Company which is defined by the detailed hire of goods on the invoice and/or booking form between the Company and the Hirer.
5. ‘BOOKING FORM’ is the form issued by the Company to the Hirer containing details of the Equipment, Period of Hire and Hire Charge 
EQUIPMENT’ means all hire items and other materials specified on the Booking Form being owned
and maintained by the Company provided to the Hirer. Equipment does not include that of the Third
Party Suppliers.
6. ‘HIRE CHARGE’ is the total amount due under the invoice including delivery, assembly, installation,
disassembly and collection of the equipment.
7. ‘THIRD PARTY SUPPLIER’ is a company or individual not owned directly by the Company and shall not form any part of a contractual obligation between the Company and the Hirer.
8. ‘THIRD PARTY EQUIPMENT’ is equipment owned, supplied, erected and maintained by a Third Party
Supplier. All such equipment shall not be the responsibility of the Company.

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BOOKING TERMS
All bookings are taken on the understanding that the customer has read and accepted all terms and conditions stated.
Fannie Fleur will not accept any responsibility for the hirer not thoroughly reading and understanding all terms and conditions.

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DEPOSITS 
1. To secure your date (Savethedate) we require 25%  non refundable deposit. 
2.  Fannie Fleur require a damage deposit (specified in Invoice) 7 days before event date. Which is fully refundable on the return of hire goods in same condition as received. Deposit will be determined based on the value of hire goods for each event. Once goods have been collected and confirmed to be in good working order, a report and deposit will be returned. This process can take upto 7 working days. 
3. Fannie Fleur will continue to take enquiries for all dates until the Save the Date deposit is received. Payment of the booking fee is the hirer's acceptance and understanding of all terms.

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BOOKINGS
The booking invoice is a binding contract between Fannie Fleur, and the hirer, and does not require a signature to confirm this. The transfer of monies acts as the hirer's signature and acceptance. Non-signature is not sufficient to cancel this agreement.
Any questions regarding any of the terms must be reported to Fannie Fleur. within 7 days of the save-the-date deposit. 

 

PAYMENTS
1.  25%  booking fee is required to secure the booking. This is non-refundable and non-transferable.
3. The remaining balance is due 30 days prior to the event. Failure to pay the final instalment on time will result in the booking being cancelled.
4. All payments to be made via bank transfer. Paypal/Card payments is only accepted at the discretion of Fannie Fleur could incur a service fee which will be advised at the time of request. 
5. The booking is only secured after the 25% booking fee has been received.

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PROPERTY
All Furnishings, florals and any Stock used for a wedding or event remain the sole property of Fannie Fleur at all times and all items are for HIRE only unless otherwise stated.

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THE HIRER
The hirer is solely responsible for all styled/hired goods for the duration of the hire period and is fully responsible for any injury, death or damage to any persons or property. We recommend you obtain your own event insurance to cover for any loss or damages. 

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THE COMPANY
Fannie Fleur cannot be held responsible for any injuries or deaths that occur during the duration of the hire period.

 

CHANGE OF SERVICE REQUEST
Any change requests to the services booked/invoice after booking can only be made with the discretion of Fannie Fleur subject to availability.

 

CANCELLATION
1. In the event of the cancellation, all monies paid will be lost and remain the property of Fannie Fleur regardless of how early the booking is cancelled. However, we will consider a change of date subject to availability. 
2. Fannie Fleur will not incur any liability due to the contract not being fulfilled due to force majeure - such as extreme weather, flood, fire or any other acts of god. Every effort will be made in order to fulfil the contract.

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HIRE ITEMS
Everything stated on the booking invoice will be provided at the event. It is the hirers responsibility to check this, and Fannie Fleur will not be held responsible if something is missing from the invoice without the hirer informing us. In addition Fannie Fleur cannot be held responsible if items don’t match other hire items form external suppliers, or the overall look is not what the hirer had envisaged.

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ARTISTIC LICENCE
Fannie Fleur have full artistic control and shall be granted a full artistic licence during styling, set up and installation on the day. Fannie Fleur will make every decision in the best interest of the hirer. This may include altering colours, positioning, props and styling themes slightly in order to achieve a greater desired effect.

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THE COMPANY NON LIABILITY 
1. Fannie Fleur will not be held responsible for any loss, injury or death as a result of open flame. The hirer should ensure that candles are permitted and should take every precaution that these are used and maintained safely after Fannie Fleur have left the venue.
2. Colour - Colours may vary from that of the picture, due to availability, lighting, camera etc. Colours will be sourced as close to the colour pictured as possible.
3. Chairs - Fannie Fleur cannot be held responsible for ill-fitting chair hangings if chairs are a particularly distinctive shape from venues or other suppliers. 
4. Linens - All linens are washed in non-biological detergent and Fannie Fleur will not be held responsible for any allergic reactions due to this. All linens are ironed, however slight creasing may occur through transportation. This is not a matter for complaint.

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PHOTOGRAPHY 
Fannie Fleur is eligible to take and use photography taken during the hire period. We will not share any images before the event has taken place.

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LIABILITY TO THIRD PARTY
The Company will not be responsible for and the Hirer will indemnify the Company against all claims for the injury to persons or loss or damage to property howsoever caused. 

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FORCE MAJEURE
The Company will not be liable for any: Act of God including but not limited to tempest, fire, flood, storm, pandemic or natural disaster; War, civil war, sabotage or act of terrorism; Government sanction, embargo, import or export regulation or order; Labour disputes, including strikes, lockouts, boycotts or other industrial action; Failure in the transportation of equipment, machinery or personnel or in the provision of any utility including power, gas, water, or communication services. While every effort will be made by the Company to carry out any booking accepted, however, the full performance of it is subject to variation or cancellation by the Company consequent upon Act of God, War, Strikes, Riots, Lockouts or any other disturbances. Fire, Flood, Storm, Gale or Tempest restrictions on the use of Transport, Fuel or Power. Requisitioning Storage of material or transport or labour or any other cause beyond the control of the Company. Choice of Law. This contract will be governed by the laws of England and Wales and the exclusive jurisdiction of the Courts of England and Wales.

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LIMITATION OF LIABILITY OF THE COMPANY
In the event that the Company fails to fulfil any terms of the hire contract the Company’s liability is limited to refund or cancellation of any hire charge and in no circumstances will the Company be liable for any indirect, special or consequential loss or damage (whether loss of profit or otherwise), costs, expenses or other claim whatsoever which arises out of or in connection with the hire of the equipment. The Company’s entire liability under and in connection with the hire contract shall not exceed the amount of the hire charge. The Company shall not be liable for damage or loss of any of the equipment. Your statutory rights are not affected. The Hire Charge does not include making good any repairs to the Site unless caused by the negligence of the Company’s servants, agents or contractors. From handover at set up to hirer, the company will request an authorisation signature to accept the hire goods. From that time the company is not liable for the safety of the hire goods until the confirmed date of collection.

 

Returns Policy

 

Returns & Exchanges

All of our dried stems are handpicked to ensure that they are of the highest quality. If however your flowers arrive damaged and you wish to return or exchange them please get in touch and we will be happy to help.

 

We have a 14-day return policy, which means you have 14 days once the parcel has been delivered to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Please be aware that we currently do not accept returns for wedding & personalised

products.

 

Return or replacement

 

Return / Replacement Conditions

 

Return Policy Validity Period: 14 days.

 

All items must be unused, in original condition, with original packaging and all tags.

 

Damaged or received the wrong item（Please check your order when you receive it, if the item is defective, damaged or received the wrong item, please contact us immediately so that we can assess the problem and correct the problem, and we will re-issue the correct product or return it unconditionally payment.

 

Note

Please do not return any orders without our approval.

 

To initiate a return, you can contact us at sales@fanniefleur.com If your return is accepted, we will send you return shipping information and instructions on how to send the package.To complete your return, we require a receipt or proof of purchase. preferably with pictures or

videos for proof in order to refund or replace the product.
 

Refunds time

 

Once we receive and inspect your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded to your original payment method, once return has been received and product quality check. 

 

The refund time will depend on the payment method. Please see below for details:

 

If you paid by Stripe, refunds will be sent to your or account within 5-14 business days.

 

If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 - 14 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions.

 

If you haven’t received a refund yet, first check your bank account again.

 

Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next, contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund

yet, please contact us at sales@fanniefleur.com

 

Return method

Please contact us by email to send us a return request. Please tell us your order number and the reason for the return. It is best to attach pictures or videos as proof so that we can exchange the product or make a refund. We will respond to your return request within 48 hours.

 

We will send you a return address (provided your return complies with our Return Policy)

 

Return Method: Send By Post

 

Once your product is shipped back to our return address, please send us the tracking number.

 

We will process your refund within 3 working days once we received your return product and all the return product(s) have checked in good condition(If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.

 

If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions. )For details, please see Return Policy

 

Note:

If the return is due to the consumer’s reasons, the consumer will be responsible for the return or exchange shipping costs, the specific costs will depend on the courier company you choose.

 

If the goods received are damaged or the wrong products are received due to our reasons, consumers do not need to bear the return shipping costs.

 

Return shipping fee

If the return is caused by the consumer, the consumer needs to bear the shipping costs, and the specific costs are subject to the courier you choose.

 

If the received goods are damaged or incorrect due to quality problems or due to our reasons, the consumer does not need to bear the shipping costs for this reason. We will refund you in full without any fees,We will resend the original purchased product

 

Return address

On receipt of the return confirmation

 

Customer service online time: Mon-Friday  10am :00am-4:00pm

Email: sales@fanniefleur.com

 

INSURANCE
Fannie Fleur holds a Full Public Liability Insurance, our insurance certificate is available on request. 

 

THE COMPANY
The Company reserves the right to amend their website and terms and conditions at any time, without prior notice, the Hirer obligations not being limited to the above. The contract will be terminated in the event of non-payment, or if there is a breach of the terms and conditions. If any clause is deemed invalid it will not affect the rest of the terms and conditions.

 

Any questions regarding any of the above can be emailed to 
customer service  at sales@fanniefleur.com

 

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